School operations are central to ensuring that the school day can proceed on normal and predictable schedules, including such necessities as bus transportation, school meals, WiFi networks, internet access and other critical systems. The Department is working to ensure that all systems are functioning as needed to allow for on-site and distance learning.

Click the banner below to return to the RTL main page.

Updated Dec. 2, 2020

Health and Safety
​School Design
​Equity and Access
​Staff Capacity
​Family and Community
​Contingency Planning
Faculty and Staff Training
​Memos & Announcements
COVID-19 Updates
RTL Metrics

Centralized Services

School food services

The School Food Services Branch (SFSB) district supervisors will work with each complex area superintendent and school administrator to develop a meal feeding plan. The feeding plan will cover the various meal service options to address the various learning models being utilized at the school level. District supervisors will help to ensure that feeding models comply with the United States Department of Agriculture (USDA) and the Hawaiʻi State Department of Health (DOH) rules and regulations.

Students will be allowed to eat on campus in the cafeterias and other locations while observing social distancing.

Families are encouraged to utilize the EZSchoolPay meal system for online payments. Families with no access to the internet will continue to pay for their meals by submitting payments at their child's school. Schools are to continue to utilize meal deposit boxes to accept payment for school meals. Schools are also to continue to provide a receipt to households that use the meal deposit boxes for payment to their student's account.

In July, SFSB will be turning on EZMealApp to allow families to apply for Free and Reduced-Price Meal Benefits online. For families without access to the internet, paper applications will be available at their school in August.

Student transportation

The Student Transportation Services Branch (STSB) has been in constant contact with all of its bus contractors as well as schools through its transportation officers. STSB has communicated and planned accordingly to adjust to schedules that are determined by each school. Policies and procedures have been communicated and been put in place by the bus contractors to clean and disinfect the buses daily, especially high-touch areas. 

Bus drivers will enforce socially distanced seating on school buses to the extent possible, but as ridership increases students will be allowed to sit no more than two persons per bench seat. 

All riders must wear a face mask on the bus. HIDOE has provided each bus driver with a supply of disposable face masks in case of emergencies.

Students who refuse to remain seated in their assigned seat and students who refuse to wear a face mask on the bus will be referred to the school administrator for possible disciplinary action. 

HIDOE will continue to work with school bus service providers to implement intensified cleaning procedures between scheduled bus trips across the system.

An online bus pass application and payment system for parents and guardians has been launched to allow for contactless bus pass transactions. 

Facilities use

All use of facilities requests and approval should follow the HIDOE requirements set in policy and health and safety practices aligned with the guidance from the CDC and state health officials. 

Principals may approve requests for the use of their facilities for educational programming activities essential to student services as well as requests for the use of their school parking lots and campus grounds relating to community activities connected to essential services (e.g., food distributions). No other uses will be permitted at this time to minimize the risk of infection to students and staff.

Common systems

These are our enterprise-wide systems in place:

  • Google (Enterprise G-Suite): Google provides applications such as Gmail and Google Meets that can be used for delivery of learning content via email or e-conferencing. With the increased use of online tools due to telework and distance learning, the technology team monitors the availability of Google and of any nationwide or geographic area outages that may impact users. All HIDOE employees have a district issued Gmail account, which will be used to communicate. 
  • Webex: HIDOE uses Webex as its primary e-conferencing application, which can be used for online meetings and delivery of online learning content. With the increased use of online tools due to telework and distance learning, the technology team monitors the availability of Webex and of any nationwide or geographic area outages that may impact users and interrupt online meetings and classes.
  • Infinite Campus: HIDOE uses Infinite Campus as its system of record for student information, including registration and enrollment. 
  • HIDOE IT Help Desk (for HIDOE employees): The Department continues to provide and maintain an employee IT Help Desk for staff to call or submit an online ticket for inquiries and issues related to technology. Online tickets can be submitted at any time or employees can call the IT Help Desk Monday through Friday from 7:45 a.m. to 4:30 p.m. The HIDOE Technology Guidance for Employees is also available online through the IT Help Desk portal for employees to access with their appropriate log-in credentials.

  • In some cases, schools may opt to use alternative systems for video conferencing than the Department-wide Google Meet and Webex. Many schools use specific curricular tools to support their school design. If a parent has questions about school-specific tools, they may contact the school directly. HIDOE-wide systems are supported by the IT Help Desk for employees. The ʻOhana Help Desk which launched on August 4, 2020 provides general technology support for parents and students.

​School-based Operations


To satisfy the requirements of state law (HRS §302A-1132), schools shall take daily student attendance. School attendance procedures shall support varying school designs and learning opportunities, including in-person, online and blended instruction. Two options for recording attendance in HIDOE’s student information system have been provided for complex area leadership to review and select one option for the complex area.

Parents should reach out to their child's teacher if they are unsure of how attendance is being taken. Parents are important partners with us in ensuring students are attending daily. 

Shared instructional spaces

Student activities are an integral part of the curriculum and must be maintained by adhering to current health and safety requirements while practicing necessary social and physical distancing. Schools should continue to promote student voice, civic engagement and responsibility as aligned to their school design model.

Physical education, music and art will continue with modifications for health and safety.

How do I...?


View all FAQ's