Statement on the outage of the Department's financial management system (FMS)


A message from Supt. Christina M. Kishimoto on the Department's system for vendor payments, which has been down since Oct. 6.

Message from Supt. Christina M. Kishimoto:

On October 6, 2018, the Department's financial management system (FMS) underwent a critical upgrade, which encountered complications and resulted in disruption of service. Primarily, payments to vendors are being affected by this disruption.

HIDOE’s technology team, along with experts from the state's Office of Enterprise Technology Services (ETS) and contracted teams, continue to actively and urgently work to bring this critical system back up. Vendors can be assured that when FMS is fully operational, we will be making every effort to bring all of our accounts payable to a current status.

I apologize to our partners and vendors who have been inconvenienced by our delay in payments. This is not the level of service we want to deliver and we recognize the hardship that this causes. 

We are making every effort to start issuing payments again next week, and will keep everyone up-to-date on the status of our system. 


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