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Mediation is an impartial and voluntary process that can resolve issues quickly among disputing parties. With the assistance of an impartial, independent mediator who guides the process, parents and schools address special education concerns to resolve disagreements. Both the school and the parent must agree to participate.
The Hawaii State Department of Education makes mediation available through the Mediation Center of the Pacific (MCP). To request mediation, please:
1. Submit a Request for Mediation form: bit.ly/MCPmediationrequest, or
2. Contact MCP at 808-521-6767 or email firstname.lastname@example.org.
The attached brochure, Special Education Mediation - Resolving Conflicts Between Parents and Schools, provides relevant information about using mediation as the first step in working through any conflicts between parents and schools regarding any aspect of special education.
If there are any questions, please contact the Monitoring and Compliance Branch via email at email@example.com or at (808) 307-3600.
Filing an IDEA State Written Complaint
According to 34 CFR §300.153 HAR §8-60-54, an organization or individual may file a signed written State complaint if the organization or individual believes the Department violated provisions of the Individuals with Disabilities Education Improvement Act of 2004 (IDEA) and Hawaii Administrative Rules (HAR) Chapter 60.
To facilitate the process of filing a state written complaint, you may elect to use the model form available here: Special Education (IDEA) Written Complaint Form.
Address written complaints to the Department’s Complaints Management Program at:
Complaints Management Program
Monitoring and Compliance Branch
Office of the Deputy Superintendent
P.O. Box 2360
Honolulu, HI 96804
For more information regarding IDEA state written complaints, please contact the Complaints Management Program via e-mail at firstname.lastname@example.org or at (808) 307-3600.
Filing an IDEA Impartial Due Process Hearing Request
If you want to file an IDEA due process hearing request to resolve an IDEA disagreement, please refer to this document: Request for Due Process Hearing. For more information regarding IDEA impartial due process hearing requests, please contact the Complaints Management Program via e-mail at email@example.com or at (808) 307-3600.
Procedural Safeguards Notice Under IDEA
In accordance with 34 CFR §300.504(a) and HAR §8-60-59, schools are required to provide a copy of the Procedural Safeguards Notice to parent(s) only one time a school year, except that a copy must also be given to parent(s) during the following circumstances:
(1) Upon initial referral or parent(s) request for evaluation;
(2) Upon receipt of the first State complaint and upon receipt of the first due process complaint in a school year;
(3) In accordance with discipline procedures in 34 CFR §300.530(h); and
(4) Upon request by a parent(s).
Note the following additions in the SY 2022-2023 Procedural Safeguards Notice:
Special Education Directory
|Honolulu ||Farrington-Kaiser-Kalani||784-6680||733-4944||Honolulu District Office|
4967 Kilauea Avenue
Honolulu, HI 96816
|Central ||Aiea-Moanalua-Radford||421-4263||421-4145||Central District Office|
1136 California Avenue
Wahiawa, HI 96786
|Leeward ||Campbell-Kapolei||675-0335||675-0350||Leeward District Office|
94-521 Farrington Hwy
Waipahu, HI 96797
|Windward ||Kailua-Kalaheo||784-5940||233-5722||Windward District Office|
46-169 Kamehameha Hwy
Kaneohe, HI 96744
|Hawaii ||Hilo-Waiakea||974-4535||974-4588||Hawaii District Office|
75 Aupuni Street
Hilo, HI 96720
|Konawaena-Kealakehe||323-0015||323-0022||West Hawaii Regional Office|
81-1080 Konawaena School Road
Kealakekua, HI 96750
|SBBH||313-3790||933-0739||North Hawaii District Office|
45-3380 Mamane St., Unit 2
Honokaa, HI 96727
|Kohala-Honokaa||775-8895||775-8898||South Hawaii Regional Office|
16-590 Keaau-Pahoa Road
Keaau, HI 96727
|Maui ||Baldwin-Kekaulike-Maui||727-7700||873-3590||Maui District Office|
P.O. Box 263
Puunene, HI 96784
|Molokai||553-1723||553-1725||Molokai Complex Office|
P.O. Box 470
Kaunakakai, HI 96748
|Kauai ||Kauai-Kapaa-Waimea||274-3504||274-3508||Kauai District Office|
3060 Eiwa Street
Lihue, HI 96766