Dispute Resolution under Part B of the Individuals with Disabilities Education Act (IDEA)
The Hawaii State Department of Education (Department) encourages parents and schools to work collaboratively, in the best interests of children, to resolve the disagreements that may occur when working to provide a positive educational experience for all children, including children with disabilities. The Department encourages schools and parents to work cooperatively to attempt to address their differences through informal means whenever possible. However, when those informal means prove unsuccessful, the Individuals with Disabilities Education Act (IDEA) and its implementing regulations provide specific options for resolving disputes between parents and schools, which can be used in a manner consistent with our shared goals of improving results and achieving better outcomes for children with disabilities. These options include voluntarily engaging in mediation, filing a state written complaint, or initiating an impartial due process hearing.
If there are any questions, please contact the Monitoring and Compliance Branch via email at email@example.com or at (808) 307-3600.
Mediation is an impartial and voluntary process that can resolve issues quickly among disputing parties. With the assistance of an impartial, independent mediator who guides the process, parents and schools address special education concerns to resolve disagreements. Both the school and the parent must agree to participate.
The Hawaii State Department of Education makes mediation available through the Mediation Center of the Pacific (MCP). To request mediation, please:
- Submit a Request for Mediation form:
- Contact MCP at 808-521-6767 or email:
The attached brochure, Special Education Mediation - Resolving Conflicts Between Parents and Schools, provides relevant information about using mediation as the first step in working through any conflicts between parents and schools regarding any aspect of special education.
If there are any questions, please contact the Monitoring and Compliance Branch via email at firstname.lastname@example.org or at (808) 307-3600.CADRE - The Center for Appropriate Dispute Resolution in Special Education
Filing an IDEA Written Complaint
According to 34 CFR §300.153 HAR §8-60-54, an organization or individual may file a signed written State complaint if the organization or individual believes the Department violated provisions of the Individuals with Disabilities Education Improvement Act of 2004 (IDEA) and Hawaii Administrative Rules (HAR) Chapter 60.
To facilitate the process of filing a state written complaint, you may elect to use the model form available here:
Address written complaints to the Department’s Complaints Management Program at:
Complaints Management Program
Monitoring and Compliance Branch
Office of the Deputy Superintendent
P.O. Box 2360
Honolulu, HI 96804
CADRE - The Center for Appropriate Dispute Resolution in Special Education
For more information regarding IDEA state written complaints, please contact the Complaints Management Program via e-mail at email@example.com or at (808) 307-3600.
Initiating an IDEA Impartial Due Process Hearing Request
If you would like to initiate an IDEA impartial due process hearing request to resolve an IDEA disagreement, you may use the Request for an Impartial Due Process Hearing model form. The Department has created A Request for an Impartial Due Process Hearing Cover Letter as a resource for parents and families.
If you would like more information regarding IDEA impartial due process hearing requests, please contact the Complaints Management Program, Monitoring and Compliance Branch via e-mail at firstname.lastname@example.org or via phone at (808) 307-3600.
CADRE - The Center for Appropriate Dispute Resolution in Special Education has developed the following resources for parents and families:
Impartial Due Process Hearing Redacted Decisions
Please see below for redacted copies of Impartial Due Process Hearing Decisions:
Archived Impartial Due Process Hearing Redacted Decisions
Impartial Due Process Hearings from 2015-16 or prior can be found using the Report Tool Finder:
Due Process Hearings Reports
Integrated Performance Monitoring Reports (Felix Consent Decree)