Rights relating to Section 504 and Special Education

The Department wants you to know about your rights under Section 504 and Special Education. Please review.


Mediation is an impartial process that can resolve issues quickly among disputing parties. The process is much less adversarial than a hearing. With the assistance of an impartial, independent mediator who guides the process, parents and schools address special education concerns to resolve disagreements and to prevent disputes from escalating. The parties meet at a mutually agreeable time and place. The mediation starts with a joint session with all participants and then moves to one or more private sessions. Mediation ends with a joint session to discuss possible agreements or next steps.

​​​​​Equal educational opportunity

Informational brochures for equal educational opportunities for students with disabilities.

Rights of parents and students

Learn more about the rights granted by Federal and State laws to students with disabilities and their parents or guardians.

Procedural safeguards

Relating to the education of students with disabilities, schools must provide the parents of a student with a disability a notice containing a full explanation of the procedural safeguards available under the Individuals with Disabilitie​s Education Act (IDEA), U.S. Department of Education regulations, and Hawaii law and regulations.

Parent survey translations

The Department is required to survey parents of students identified as needing special education services. The survey asks parents whether schools facilitated parent involvement as a means of improving services and results for children. Parents or guardians receive a survey, a self-addressed business reply envelope and a cover letter from the Superintendent of Education at the annual Individualized Education Program meeting.

Filing a complaint

If you want to file a formal complaint, please refer to the attached downloads (right column). For more information regarding the State Complaint Procedures, call the Complaints Management Program at: 808-586-5374.

Hard copy written complaints with original signatures should be sent to:

Complaints Management Program

Department of Education
P. O. Box 2360
Honolulu, HI  96804​

Contact Information

Debra Farmer

Phone: 808-305-9806

Email: debra_farmer@hawaiidoe.org

Strategic Plan 2017-2020

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